Below you can find FAQs on general, accessible, activity and ticket questions asked by our community.
General
Will I be able to use cash on site?
We will be operating a cashless site, so you will need to use contactless payments across the festival.
Will there be a dedicated drop-off/pick-up point at the festival?
Yes; this will be allocated ahead of the event and will be evident from prominent signage on approach to the park.
Will Ant Middleton be at the Festival?
Yes; Ant will be leading the festival from the front and will be very present and interactive! He is looking forward to seeing you all for a beasting 😉
What time does the event start?
The gates will open at 8am
What time will the music finish?
The music is expected to finish at 11pm.
Will there be camping at the festival?
Whilst we are not providing a campsite this year, there are some local campsites, hotels other accommodations we can recommend:
Will there be any bike parking / safe storage for bikes?
There will not be any safe storage but you will able to chain your bike to a bicycle parking area.
What will be the timetable of events?
We will email out a timetable closer to the event!
When do I have to leave?
The carpark will close by 1am
Once your car is parked, can you get in or out and leave as you wish?
Yes, you’re free to leave anytime you like and your ticket gets you access at all times between the gate opening times
Can car park tickets be bought on the gate?
No – these must be purchased online prior to arriving at the event here
Is car parking included in the VIP upgrades?
No – car parking needs to be paid for separately and can be purchased from the ticket section of our website.
Are there any EV Charging Points in the car park or at the festival?
No; there aren’t any EV Charging Stations.
Accessible
Are there baby changing facilities on site?
There are basic baby changing facilities in the festival arena
If I or my child has severe allergies, are we able to bring food into the festival if we can provide proof?
Yes, you will need to apply for an exemption through our accessibility application form which can be found at the following link.
What facilities do you have for those with visual impairments?
This is something we are still working towards; we are aiming for access to a raised viewing area in front of the main stage and we will have large screens either side of the stage.
Do Blue Badge Holders get free parking?
No, you still have to pay for a parking pass. You will also need to apply for access to the accessible car park through the following link.
Activity
How long will the queues for the activities be?
If you’re up early and get into the arena when it opens, you’ll beat the crowds. During peak times expect to queue, but they should move fairly quickly.
Can we bring our own equipment for the activities?
Unfortunately not, but don’t worry. All equipment is provided free of charge at the festival
How long will each activity last?
Different activities have different durations. Some are quite quick, 15-20-minute experiences; others will last up to an hour.
Activity Age Restrictions
We will endeavour to provide more information on each specific activity as the event approaches, including age restrictions, if any.
Can an activity age requirement be flexible?
We will publish recommended age restrictions, however the gone wild team still reserve the right to refuse admission to an activity if they deem it unsafe due to size / height not being sufficient.
How do the activities work?
We believe the turn up and enjoy system is fair and allows people to enjoy the activities they particularly want to do in their own time.
Are all activities included in the ticket price?
The majority of activities are included within the ticket price and will be based on a turn up and have a go principle. However, there will be a number of premium activities available at an extra cost which can be pre-booked and paid for before the event, and we hope to have these ready to book soon; we will email all festival participants once they are ready to be released so that everyone will get the chance to book.
Ticket
Can I change my tickets or get a refund?
No; once an order has been placed, tickets cannot be changed. Take extra care to make sure you only order the tickets you actually want.
Where is my ticket?
If you have purchased tickets you can download your e-ticket from your confirmation email. You will then exchange your e-ticket for your festival wristband when you arrive at the festival during the following times:
Saturday 0700hrs – 2100hrs
Once you have your wristband you can come and go as you please outside of these times.
No access to a printer – can you show tickets on your phone?
Yes; we encourage you not to print tickets where possible to reduce waste.
I can’t find my tickets – how do I request a copy?
To replace festival tickets please contact – customerservices@gigantic.com For any premium activities, tipis & yurts purchased directly on the Gone Wild website, please log into your account at the following link where you can view and download copies of your tickets.
